We want you to be happy with your purchase.  If for some reason you are dissatisfied with any item in your order, we will gladly exchange the item or refund your money (less shipping and handling) within 30 days of purchase.*

For returns of undamaged merchandise, it is helpful to include the invoice that arrived with your order, or a copy of that invoice, with your return, and a brief message as to how you want the return/exchange to be handled (ie refund to card, exchange for other item, etc.)  We ask that you carefully package your return, so that the item(s) arrives to us in good, re-sellable condition.  Not doing so may jeopardize your refund.  You may return the unwanted item(s) to:

Gold Ribbons for Childhood Cancer
100 Follett Street

North Smithfield, RI 02896

If you are returning undamaged merchandise and are making an exchange for other item(s), shipping charges for the exchange item will be applied to the credit card or other payment method used on your original order.  The exchange item will be shipped via  USPS Mail, at our discretion.

To report damaged or defective merchandise, please call 401.474.1176 or email info@goldribbons.com) us with the details of the problem before returning the merchandise to us.

*For returns that include all the items purchased in a single order, we will need to deduct a $5.00 fee from any refund due.  This is to cover our various costs such as, but not limited to, credit card processing fees, postage discounts, packaging and labor.  In certain cases we reserve the right to charge a 25% restocking fee on returned items, canceled orders and incorrect addressing by the customer.